Warranty

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We as China official trucks , trailers / carriers , machines , and spare-parts exporting company , it is our responsibility to concern for our clients for their vehicles and equipment running in good condition for long run.

As you can see in page of our website , we will give the maintenance spare parts free for our clients by the time they place the order to us . We can also supply the original parts to our clients in the following years.

If it is necessary and must , we can dispatch our technicians to our clients site to give training as well as do the demonstration for the repair and how to do the maintenance.

Here are the actual moment our technicians in the clients site doing the training and repairing.

You can also download the spare-parts catalogue as below , or you can leave us message about your vehicle situation , in any case that you have any inquiry of the spare-parts ,either China brand or other brand , please don’t hesitate to send an email to us , we have professional engineer team and the original parts supplying chain to guarantee your vehicles or equipment running in good condition . 

Warranty
Spare Parts Catalogue
Application
Warranty

Oriental Vehicles International CO.,LTD grants our clients a twelve-month-period or 100,000-Km warranty for the vehicles exported from us. Within the warranty period ,if products are detected flaws due to the reason of product material, manufacturing and installment quality, the whole truck or part of truck breaks down , the customer service center will serve the client in duty without extra charge on changing the parts .

Warranty Regulations:

1. The valid date: The date that seller issue invoice to the final user.

2.The warranty period:

2.1 Truck for logistics and transport:

Basic parts: Within 12 months, for engine parts ,the driving distance does not exceed 120,000 Km; for the other parts , the driving distance does not exceed 100,000km; warranty ends whichever of these time or driving distance occurs first.
Important parts: Within 12 months or the driving distance does not exceed 60000 KM, warranty ends whichever of these time or driving distance occurs first.
Common parts: Within 12 months or the driving distance does not exceed 30000 KM, warranty ends whichever of these time or driving distance occurs first.

2.2 Truck for construction or mining:

All the truck models used for construction works, mining works or used on bad road and off road condition, the warranty period will be 6 months and the warranty distance will be 60,000 Km. Others will be 30000 Km, 12 months or 60000 KM, warranty ends whichever of these time or driving distance occurs first.

2.2 Truck for military:

Military trucks will adapt to special contract between government and Oriental Vehicles International CO.,LTD.

There are two ways we can ship the compensated spare parts:

1. Upon the urgent request from our clients, we will ship the compensated spare parts by international courier, such as DHL, TNT, UPS or Fedex. The courier will arrive the designated destination within 5-7 days. The client will assume the courier expense.

2. For the regular claim for the spare parts, we will ship the compensated spare parts together with next shipment of new machines. The shipment expense is free.

We reserves the right to reasonably determine whether a defect in material or workmanship occurred in normal use or if such defect resulted from a factor excluded from this warranty.

This warranty does not include defects from normal wear and tear, accidents, negligence, abuse, shipment, handling, storage, or environmental conditions. Any modifications to our products by the client, client's employees, or end-user, shall invalidate this warranty.

The normal wearing and easily broken parts, include but not limit, all kinds of filters, belts, electric appliance and wires, bulbs and fuses, glass, rubber and plastics stuffs etc.

service (3)

(Solve the factory problem for the clients’ factory , Philippines )

service (2)

Repairing the generator set in Philippines

service (1)

( check the computer system of the machine )

service (5)

( Working in Dubai )

service (4)

( Testing the truck accessory in Dubai )

service (7)

( offer training in Bangladesh )

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( Visiting clients in Bangladesh )

Photo with Laus Group staff in Philippines

( Photo with Laus Group staff in Philippines )

Clients from Ecuador ,Salcedo Motor

( Clients from Ecuador ,Salcedo Motor )

During 2020 , the last year , our clients business got effected very deeply , so their financial are facing big problems , but the trucks and machines need spare parts and maintenance to work in good way , so we sacrifice our margin and benefit to help our clients out of the tough time .

Now it 2021 , everything is getting better and better , we as the trusted supplier for our clients overseas , begin to receive more and more orders . We hope we can become more than just clients and suppliers --- We are all friends in this industry .

If you would like to join in us and seek for solution for your projects, you can feel free to contact us and send us inquiries .

Oriental Vehicles International Co.,Limited , supplier of vehicles and offer solutions , as well as offer the after-sale service ( parts supplier ) , for your business .

You can send us your inquiry about the spare parts by sending us email . Looking forward to cooperating with you .

Spare Parts Catalogue

Please download our spareparts catalogue in “excel” version , to select your target parts .

SINOTRUK Maintenance Recommendation Form (First Edition)

HOWO Driver Operation Manual Portuguese

HOWO Driver Operation Manual French

HOWO Driver Operation Manual English

SINOTRUK Maintenance Parts

Truck Spare-Parts List

We can offer various spare parts of trucks for our clients processing maintenance and repair . We suggest our clients use our original parts from the production line . But if our clients budget is not enough , we also have Class - B parts which are widely used in Mining area or tough construction area .

The parts we can supply covers most series of famous brand China truck , such as SINOTRUK HOWO , FAW , SHACMAN , XCMG ,SHANTUI , FOTON , DONGFENG etc .

If you are interested in any parts , please send us your inquiry list , we are professional to assist you find correct model parts for the front line trucks .

Hereby we display the main parts ,or ordinary parts for the trucks . Please feel free to contact us if your trucks come across any problems .

Application

Engine:

Engine Parts of the trucks

Gear Box:

Engine Parts of the trucks

Chassis:

Engine Parts of the trucks

Cabin Parts:

Engine Parts of the trucks

Spare parts above , are for your reference only . We can supply all series parts of all China brand trucks and construction machines , if you have any questions or inquiries towards the parts supplying or technical problem , please feel free to contact us .


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